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Returns & Refunds

Ordering   |   Returns & Refunds   |   Distance Selling Regulations

Unwanted Items

Under the Distance Selling Regulations in the UK, all consumers (not business customers) have a 7 working days cancellation period (from the day you receive your goods) to cancel the order with us assuming goods/services are not exempt from return (see Important Note below) and are in a 100% re-saleable condition.

For refundable items we will issue you with a full refund including the original shipping charge.
You will however need to return any unwanted items to us at your cost should your order have already been despatched or received by you.

In addition to the 7 working day cancellation period under the Distance Selling Regulations, Modus Gauges Limited will refund or exchange any unwanted items on your order for a further 7 working days after expiry of the 7 working days under the Distance Selling Regulations.

However, for returns made outside of the Distance Selling Regulations we will only refund the value of product (less a 15% handling & re-stocking fee) and not the original shipping charge or any calibration certificate charges.  Goods must be returned in a 100% re-saleable condition and return shipping is at the customers cost.

Important Note:-

If any item on the order has special options added or have been produced bespoke to your requirements these items are exempt from returns unless faulty or damaged in transit.
Non-returnable special options are for example (but not limited to)  front or back mounting flange addition, addition of glycerine (when not included as standard).
Gauge calibration and certification charges are also excluded from refund.

Before returning the goods please contact us at the earliest opportunity so we can register your order cancellation and advise you of the returns procedure.

By email on advising your original order number.

By fax on +44 (0) 1787 882039 advising your original order number.

By letter to Modus Gauges Limited, Unit 4C, Woodhall Business Park, Sudbury, Suffolk, CO10 1WH, United Kingdom advising your original order number.

After we have contacted you please return the product(s) to us with a copy of your receipt/invoice so we can issue a refund.

We strongly advise to only return goods using a traceable service.  Should you prefer it, we can arrange collection of goods at a pre-agreed charge (Mon-Fri only) and this will be deducted from the refund value. 

Damaged or Faulty Items

Any damaged or faulty item must be reported as soon as reasonably possible after receipt of the goods. We will ask you to provide details of the damage or fault to allow an assessment of the best way to deal with the problem. After assessment you will be contacted and offered a replacement or refund.

If a replacement is required we will arrange for the item to be returned to us.  Please note that collection can only be arranged for weekdays (Monday to Friday).  When received back and after inspection, replacement/s will be despatched at the earliest opportunity.

If a refund is required we will arrange a suitable collection time (Monday to Friday) or ask you to return the item to us and we will refund the return carriage but only if the amount is agreed in advance.

If our carrier is unable to collect the parcel at the arranged time the customer must then return the goods to us at their expense or pay to re-arrange the collection at another convenient time.

If the returned item/s is not damaged or faulty we will contact you to discuss.

If customer arranges return shipping of goods only a traceable service should be used.  If we do not receive the goods back no refund can be made.
If pre-agreed the return shipping cost will be refunded upon receipt and inspection of goods.
Please note that parcels sent via Royal Mail can sometimes take up to 7 days to reach us.

In all Circumstances

We understand that goods need to be examined and in some cases installed, however, you as the customer have a duty to take reasonable care of the goods.

Goods must be returned in the original packaging wherever possible or re-packaged to the same standard as originally received.

Please note, return procedures may take longer during peak order times, you will be contacted as soon as possible.